Repair service
Within the warranty period, you should first contact your dealer in the event of a defect in your VOTRONIC device so that they can fulfil their contractual obligations. However, you are also welcome to send us your device directly for inspection and possible repair, even if the 60-month manufacturer’s warranty has already expired. You must use our RMA form for this, as we cannot process the process without the data contained therein.
The accuracy of your fault description helps us to better localise the problem with your device and possibly speed up processing. It may even be possible for you to rectify the fault yourself on site so that it is no longer necessary to send it in. Please be sure to note the information on our
Please understand that we cannot process your device without an RMA request.
Tel: +49 6641 91173-0
Mail: service@votronic.de
After receiving the RMA number, send the device well packaged and with sufficient postage together with the RMA application. Items delivered carriage forward will be refused.
For shipments from countries that do not belong to the eurozone, it is essential to observe the customs regulations for shipping. If the accompanying documents are missing or incorrect, the consignment may not be delivered to us.
IMPORTANT INFORMATION:
For devices and systems that are produced by us but for which we are neither the manufacturer nor the distributor (customised special versions, own brands, etc.), it is imperative that you contact the company identified in the product documents (e.g. the operating instructions) directly.