Repair service
If one of our products appears to be malfunctioning, there could be numerous reasons for this in automotive applications these days. To be absolutely sure that the problem is not caused by something external to the device, it is always best to contact our technical support team first. We will be happy to go through all the possibilities with you before you make a complaint. This often reveals a possible external cause and can sometimes avoid the need for a complaint. However, if your VOTRONIC product does indeed prove to be defective, you have two options for making a complaint about your device.
Via your dealer/vehicle manufacturer:
During the warranty period, we recommend that you contact your dealer so that they can fulfill their commercial and contractual obligations. In the event of technical problems with factory-installed VOTRONIC devices, your vehicle body manufacturer should be notified accordingly so that they can respond. Complaints can then be handled by us via the dealer/body manufacturer.
Direct contact with VOTRONIC via the RMA form:
Please use the RMA form if you would like to send your device directly to us. Please provide us with as much information as possible about the device and the reason for the complaint.
Please note:
- We will not accept any devices sent in without a fully completed RMA form and will return them unprocessed.
- Devices manufactured by us to customer specifications/on behalf of the customer (e.g., item numbers that differ from the series standard/different manufacturer information) must be claimed via the respective manufacturer or vehicle body manufacturer. Otherwise, no warranty claims can be asserted.
- For shipments from countries outside the eurozone, it is essential to observe the customs regulations for shipping. If accompanying documents are missing or incorrect, we may not be able to deliver the shipment. If in doubt, you should contact your national dealer.
- If you send in a device during the warranty period without a detectable defect and without first contacting our technical support, we reserve the right to charge a service fee based on the cost of testing (device type/range of functions). The fee will not be charged if our technical support has been contacted in advance regarding the device complaint.
Statement on recurring malfunctions in the past:
IMPORTANT INFORMATION:
For devices and systems that are produced by us but for which we are neither the manufacturer nor the distributor (customised special versions, own brands, etc.), it is imperative that you contact the company identified in the product documents (e.g. the operating instructions) directly.