Repair Service

"Made in Germany" is our central philosophy. Based on this philosophy quality and service are our main targets. As a fact we support you in all questions and problems with our devices and also take care in case of malfunctions or a defective unit. In such a case please send us the defective device with a detailed description of the problem and your complete contact details to the following address:

VOTRONIC Elektronik-Systeme GmbH
– SERVICE –
Johann-Friedrich-Diehm-Str. 10
36341 Lauterbach
GERMANY

Only after a thorough inspection we can make a reliable statement about the kind of default. In case of production-related malfunction, the device will be repaired and sent back to under warranty and for free. Otherwise you will receive a detailed cost estimate as a basement to decide if the device should be repaired or not.

Please understand that we require a service fee for the testing older devices (> 5 years) if the device turns out to be error-free.

Phone.:
Fax:
Email:

+49 6641 91173-0
+49 6641 91173-26
service[at]votronic.de

Contact Form

If you are going to send us a defictive device please do it well packaged and postal paid.
A supposed defective device does not constitute a claim for a not free shipment.
In the case of shipments delivered unfree, acceptance is generally denied.

For shipments from abroad please be sure to pay attention to compliance with customs regulations.
In case of missing or incorrect documents your parcel will be rejected by customs authorities.

EMHC CIVD
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